Contact Us

We'd love to hear from you. Whether you have a question about a product, need help with an order, or want to start a return, our team is here to help.

Customer Support

Email: [客服邮箱]
Hours: Monday–Friday, 10:00 AM – 6:00 PM ET
Response time: Usually within 1 business day

To help us resolve your request faster, please include your order number (it starts with # and appears in your confirmation email) in your message.

Common Requests

Where is my order?
Check your shipping confirmation email for a tracking number, or visit our Order Tracking page. Please allow 24–48 hours for tracking to update after you receive it.

I want to return a rug.
See our Refund Policy for eligibility and step-by-step instructions, then email us with your order number and reason for return.

My rug arrived damaged.
Please photograph the rug and packaging and email us within 48 hours of delivery. We'll arrange a free replacement or full refund.

I need to change my shipping address.
Email us within 12 hours of placing your order. We cannot guarantee changes after your order has been dispatched.

Do you ship internationally?
Yes. See our Shipping Policy for destinations, delivery estimates, and information about customs duties.

Do you offer wholesale or bulk pricing?
We'd be glad to discuss it. Email us with the subject line "Wholesale Inquiry" and include your business details and estimated volumes.