Privacy Policy

Last updated: [生效日期]

This Privacy Policy describes how [公司主体名称] ("Roxstand," "we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from roxstand.com (the "Site").

1. Information We Collect

Information you provide directly:

Contact details: name, email address, phone number, and billing/shipping address
Order information: products purchased, order value, and payment confirmation
Account information: username and password if you create an account
Communications: messages you send us via email, contact forms, or chat

Information collected automatically:

Device information: browser type, operating system, IP address, and device identifiers
Usage data: pages viewed, time on site, referring URLs, and clickstream data
Location data: approximate geographic location inferred from your IP address

Information from third parties:

Payment processors, who confirm transaction status (we never see or store your full card number)
Advertising and analytics partners, such as Meta and Google
Shipping carriers, who provide delivery status updates

2. How We Use Your Information

Order fulfillment: processing payments, packing and shipping orders, sending confirmations and tracking updates
Customer support: responding to inquiries and handling returns or refunds
Marketing: sending promotional emails and SMS about new products and sales (only with your consent, and you may opt out at any time)
Site improvement: analyzing traffic and usage patterns to improve our products, content, and user experience
Security & fraud prevention: detecting and preventing fraudulent transactions and abuse
Legal compliance: meeting tax, accounting, and other legal obligations

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate the Site and understand how it is used. Cookies fall into these categories:

Strictly necessary: required for the cart, checkout, and security. These cannot be disabled.
Performance & analytics: help us understand which pages are popular and how visitors move through the Site.
Advertising: used by partners such as Meta and Google to show you relevant ads on other sites.

You can control or delete cookies through your browser settings. Note that disabling cookies may affect the functionality of the Site and prevent checkout from working.

You may opt out of personalized advertising through the Digital Advertising Alliance and the Network Advertising Initiative.

4. Sharing Your Information

We do not sell your personal information. We share it only with service providers who help us run our business, including:

Shopify — our e-commerce platform and host
Payment processors — to securely handle transactions
Shipping carriers — to deliver your orders
Email and SMS providers — to send order updates and marketing messages
Analytics and advertising partners — to measure performance and run campaigns

All service providers are contractually required to protect your information and to use it only for the purposes we specify. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of Roxstand, our customers, or others.

5. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

Access: request a copy of the personal information we hold about you
Correction: request that we correct inaccurate information
Deletion: request that we delete your personal information
Opt-out of marketing: unsubscribe from emails using the link in any marketing email, or reply STOP to any SMS
Opt-out of sale/sharing: as described in the California section below

To exercise any of these rights, email [客服邮箱]. We will respond within the timeframe required by applicable law.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request its deletion, to correct inaccurate information, and to opt out of the "sale" or "sharing" of personal information. We do not sell personal information for monetary value. To exercise your rights, email [客服邮箱] with "California Privacy Request" in the subject line.

7. Your Rights in the European Economic Area and UK (GDPR)

If you are located in the EEA, the UK, or Switzerland, you have the right to access, correct, delete, restrict, or object to our processing of your personal data, and to request data portability. Our legal bases for processing are: performance of a contract (fulfilling your order), legitimate interests (improving our Site and preventing fraud), and consent (marketing communications and non-essential cookies). To exercise these rights, contact [客服邮箱].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When you place an order, we retain your order information for our records unless and until you ask us to delete it.

9. Security

We take reasonable measures to protect your personal information, including encryption in transit (HTTPS/TLS) and restricting access to personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

The Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. International Data Transfers

We are based in the United States and our service providers may store and process your information in the United States and other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top will reflect any changes. We encourage you to review this page periodically.